Frequently Asked Questions

CAN I TALK TO A LIVE HEALTH COACH?

Yes you can!  Just download the incentaHEALTH app from the Apple App Store or Google Play.  From the app you will see a button called “Call a Coach”.  This will connect you directly to our live Health Coaches.  We are available Monday through Friday from 8:00 AM to 5:00 PM.

WHAT TYPES OF QUESTIONS CAN the health coaches ANSWER?

You can ask us anything related to nutrition, exercise, and how to stay motivated and overcome your barriers.  Our Health Coaches include Certified Personal Trainers, Diabetes Lifestyle Coaches, and Registered Dietitians.  You can try to stump them, but they’ve heard it all before and would love to help you become the healthiest version of you.

DOES incentaHEALTH HAVE AN APP?

Yes we do.  You can search the Apple App Store and Google Play for “incentaHEALTH” and download our app.

HOW DO I EARN CASH BACK FOR IMPROVING MY WEIGHT?

If you are a member of our Premium Coaching Plan, you will receive a wireless smart scale that connects to  your phone via the incentaHEALTH app.  Just do your first “Healthy Selfie” when you start the program to establish a baseline weight.  Then follow our daily coaching.  Return to the scale to track your weight every 90 days and we’ll send you a reward card loaded with cash.  The more weight you lose, the more you ear.  And you will keep earring these rewards every 90 days for maintaining your success as long as you are an active member and continue to weight in every 3 months.  Members of our Employee Wellness Program may have access to one of our HEALTHspot kiosks located in the workplace.  You can weigh in on either the wireless smart scale or the kiosk to track your progress and earn your rewards.

I'VE NEVER WORKED OUT BEFORE. Is this for me?

Yes, most of our members start in our Foundation program and work their way up from there.  In fact, we encourage most people to start at this beginning level and then slowly increase the intensity over time as you build up your strength, and your confidence.

What is the Healthy selfie?

The Healthy Selfie is incentaHEALTH’s patented visual progress report.  Every time you weigh in, you use our app on your smartphone to record a photo along with your weight and body fat %.  This Healthy Selfie shows where you began.  With each new Healthy Selfie you will actually see yourself transform as you learn the secrets to healthy eating and active living.  This visual flip book of your progress is your private journal of how you are becoming the healthiest version of you!  And if you’re into social sharing, you can even share this Healthy Selfie to your friends and enjoy a whole new level of support to help you stay on track!

If  you can’t find your answer here, please contact us through the form below or call us directly 800-694-0352.

 

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